Q: How do I reset my Doprax password?
A: Go to the login page, click on "Forgot Password," enter your registered email, and follow the instructions.
Q: Why can't I verify my email address?
A: Ensure the email is entered correctly, and check your spam folder for the verification email.
Q: How do I change the email associated with my account?
A: Contact Doprax support to update your email address.
Q: My account credit has run out, and the servers are off. Do I need to turn them on manually?
A: Yes, you will need to manually turn on your servers once you add more credit.
Q: I bought a domain yesterday, but it's not showing in my profile.
A: Currently, each domain is linked to a specific server. When the server is deleted, the domain is also deleted.
Q: I’m unable to log in even after resetting my password. What should I do?
A: Clear your browser cache or try logging in from an incognito window. If the issue persists, contact Doprax support.
Q: Do Doprax servers ignore DMCA complaints?
A: No. Doprax complies with DMCA and provider policies. Any server involved in DMCA violations may be suspended immediately.
Q: Why is Cloudflare blocking a server’s IP?
A: Some IP addresses may be blacklisted by Cloudflare due to previous abuse reports. To avoid this issue:
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Change the server's IP (available for Hetzner at a cost of $1).
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If on another provider, delete and recreate the server to get a new IP.
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Before purchasing a new server, test its IP using external blacklist-checking tools.
Q: Why does UDP traffic not work on some servers?
A: UDP traffic should function normally across all providers. However, if UDP is blocked:
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Check firewall rules in the VM panel.
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Ensure that the application using UDP is correctly configured.
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If the issue persists, contact support for investigation.
Q: Are there any datacenters with port speeds above 1 Gbps?
A:
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Hetzner: Typically 1 Gbps.
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DigitalOcean: Up to 1 Gbps.
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OVH: 100 Mbps to 500 Mbps, depending on the plan.
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Vultr: 1-2 Gbps, making it one of the fastest options.
Q: Can a Doprax-assigned domain be used with Cloudflare?
A: No, Doprax subdomains cannot be manually added to Cloudflare because they are already managed under Doprax’s Cloudflare account. If a custom domain is owned, it can be linked to Cloudflare by changing its nameservers.
Q: The ports on my German server are not accessible externally. Why is this happening?
A: If you are using Hetzner, their firewall may be blocking access to certain ports. Check their control panel and modify firewall rules to allow necessary ports.
Q: Which protocols can I use with Vultr virtual machines?
A: Vultr does not impose protocol restrictions, so you can use any protocol that your ISP and network allow. Common protocols include TCP, UDP, ICMP, and GRE for tunneling.
Q: Is port 25 open on virtual machines by default?
A: Many cloud providers block port 25 to prevent spam. If port 25 is blocked, use alternative SMTP ports like 587 or 465.
Q: Can I see my daily charge or usage breakdown?
A: At the moment, Doprax does not provide a daily billing summary. You can view your total usage and current balance in the Billing section.
Q: I sent USDC instead of USDT — what happens?
A: Doprax only supports USDT (TRC20). Sending USDC or another token will not automatically credit your account and may result in permanent loss of funds.