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Account-related questions

Last updated on Mar 27, 2025

Account-Related Questions

How do I reset my Doprax password?

Go to the login page, click on "Forgot Password," enter your registered email, and follow the instructions.

Why can't I verify my email address?

Ensure the email is entered correctly, and check your spam folder for the verification email.

How do I change the email associated with my account?

Contact Doprax support to update your email address.

My account credit has run out, and the servers are off. Do I need to turn them on manually?

Yes, you will need to manually turn on your servers once you add more credit.

I bought a domain yesterday, but it's not showing in my profile.

Currently, each domain is linked to a specific server. When the server is deleted, the domain is also deleted.

I’m unable to log in even after resetting my password. What should I do?

Clear your browser cache or try logging in from an incognito window. If the issue persists, contact Doprax support.

Why is Cloudflare blocking a server’s IP?

Some IP addresses may be blacklisted by Cloudflare due to previous abuse reports. To avoid this issue:

  • Change the server's IP (available for Hetzner at a cost of $1).

  • If on another provider, delete and recreate the server to get a new IP.

  • Before purchasing a new server, test its IP using external blacklist-checking tools.

Why does UDP traffic not work on some servers?

UDP traffic should function normally across all providers. However, if UDP is blocked:

  • Check firewall rules in the VM panel.

  • Ensure that the application using UDP is correctly configured.

  • If the issue persists, contact support for investigation.

Are there any datacenters with port speeds above 1 Gbps?

  • Hetzner: Typically 1 Gbps.

  • DigitalOcean: Up to 1 Gbps.

  • OVH: 100 Mbps to 500 Mbps, depending on the plan.

  • Vultr: 1-2 Gbps, making it one of the fastest options.

Can a Doprax-assigned domain be used with Cloudflare?

No, Doprax subdomains cannot be manually added to Cloudflare because they are already managed under Doprax’s Cloudflare account. If a custom domain is owned, it can be linked to Cloudflare by changing its nameservers.

Q: The ports on my German server are not accessible externally. Why is this happening?

A: If you are using Hetzner, their firewall may be blocking access to certain ports. Check their control panel and modify firewall rules to allow necessary ports.

Q: Which protocols can I use with Vultr virtual machines?

A: Vultr does not impose protocol restrictions, so you can use any protocol that your ISP and network allow. Common protocols include TCP, UDP, ICMP, and GRE for tunneling.

Q: Is port 25 open on virtual machines by default?

A: Many cloud providers block port 25 to prevent spam. If port 25 is blocked, use alternative SMTP ports like 587 or 465.