Why was I charged unexpectedly?
This could be due to additional traffic or other services used beyond your plan's allowance. Check the "Billing" section for details.
What is the refund policy for unused services?
Doprax does not offer refunds for unused services. However, you can delete servers to stop further charges.
I have purchased an hourly server. Can I switch to a monthly plan? All our servers are billed hourly based on your usage. As long as you have sufficient credit in your account, the server will remain active and operational.
Why has my account credit spent more than my account cost?
Check for extra traffic charges in the Network section of each VM. High usage rates may result in additional charges.
How much does extra traffic cost for different providers?
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DigitalOcean & Vultr: $20 per extra TB
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Hetzner: $2 per extra TB
Does the image showing "Unlimited" mean truly unlimited traffic?
Yes, the image indicates unlimited traffic, but this applies only to OVH. However, some providers may have a fair usage policy, so it's always best to check the terms of service to confirm any hidden limits.
How can I view a detailed breakdown of my charges?
You can view a detailed billing breakdown in the "Billing History" section of your account dashboard.
Question: I want to get a Hetzner VPS, but the traffic costs are high without 20,000 GB. Why?
Answer: Hetzner’s included traffic varies by location:
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Germany & Finland: 20TB included.
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USA & Singapore: Only 1TB or 2TB included.
Question: Why does Vultr allow more than 1,000GB of traffic?
Answer: Vultr provides 1TB of traffic per month, but there is a daily usage limit. Exceeding it will result in additional charges.
Q: Can a server be switched from hourly billing to a monthly plan?
All servers operate on a pay-as-you-go model and are charged hourly. There is currently no option to switch to monthly billing.
Q: What happens if an account runs out of credit?
If an account runs out of credit:
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All active servers will be automatically shut down.
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Once credit is added again, servers must be manually restarted from the panel.
Q: Are both upload and download traffic counted toward usage?
Yes, both upload and download traffic are counted toward the total bandwidth usage. Users can track usage in the Network tab of the dashboard.
Q: How much does extra traffic cost for different providers?
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Hetzner: $2 per extra TB.
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DigitalOcean & Vultr: $20 per extra TB.
Q: Can a refund be requested for a mistakenly charged domain?
If a domain was charged but not assigned, the support team should be contacted for a possible refund.
Q: I have added credits to my account, but the payment has been pending for more than 24 hours. Why is it taking so long?
A: Payment processing times depend on the payment method used. Crypto transactions may take longer due to network congestion, while credit card or PayPal payments should process faster. If the delay exceeds 24 hours, contact support with the transaction ID.
Q: I charged my account with TRX, but my account hasn’t been credited. What should I do?
A: TRX payments usually process within an hour, but if it's pending for too long, check the transaction hash on the blockchain. If the transaction is successful but not reflected in your account, contact support with the transaction details.
Q: I paid using Binance Smart Chain (BNB), but the balance hasn’t been added to my account. How can I resolve this?
A: Ensure that you sent the correct amount to the designated wallet address and that the transaction is confirmed on the blockchain. If the funds are deducted but not credited, provide the transaction hash to support.
Q: My Vultr server is consuming my account balance too quickly, even though based on my calculations, it should last longer. What could be the issue?
A: Vultr charges by the hour, and additional charges may apply for bandwidth overages or snapshot storage. Check your usage details in the billing section. If there’s an unexpected charge, reach out to Vultr’s support for clarification.
Q: Does shutting down a server stop billing, or will I still be charged?
A: Shutting down a server does not stop billing, as resources like CPU, RAM, and storage are still allocated. To stop charges, you must delete the server.
Q: How is the cost calculated if I stop my server but do not delete it?
A: You will still be charged for reserved resources like storage, IP addresses, and backups. Some providers may also charge for stopped instances at a lower rate.