Server Management

Q: If I delete the server now, do I have to pay for the entire server?

No, Doprax uses pay-per-hour billing. You only pay for the time the server was active.

Q: Can I transfer files to this virtual server?

Yes, use the scp command to transfer files from your local machine to the server.

Q: How do I back up my server data?

Use Doprax’s snapshot feature to create backups. You can also manually back up data to an external storage service.

Q: Do you offer Windows servers?

No, Doprax does not support Windows due to copyright issues.

Q: How can I add a PTR (Reverse DNS) record for my server? Currently, you need to send a support request, and we will set up the PTR record for you.

Q: Is there a way to get a list of all my servers' IPs and passwords in one request? For security reasons, we do not provide a single file with all your server credentials. You can retrieve this information manually from your dashboard.

Q: How do I set up Cloudflare for my domain? If you are using a Doprax-provided subdomain, it is already on Cloudflare and does not need additional setup. If you have a custom domain, you need to add it to Cloudflare and update its nameservers.

Q: I enabled Cloudflare proxy, but now I can’t SSH into my server. What should I do? Cloudflare’s proxy only works for HTTP/HTTPS traffic. To fix this, disable Cloudflare proxy (orange cloud icon) for your SSH connection.

Question: Why is it taking too long to prepare my VM?
Answer: The deployment process usually takes under 3 minutes, as it needs to set up passwords and initialize the system. If it takes longer, check the Doprax panel or contact support.

Question: Some of my servers are stuck in "New" status and are not ready after 15 minutes. What should I do?
Answer: Sometimes, the server is running, but the status has not been updated. Try:

1. Clicking on the server in the panel to refresh the status.

2. Waiting a few more minutes as initialization may take longer.

3. Checking the Doprax terminal to see if SSH access works.

Question: Can I disable IPv6 on my VPS?
Answer: Yes, but it depends on your OS. If you’re using Ubuntu, disable IPv6 using:

sudo sysctl -w net.ipv6.conf.all.disable_ipv6=1

Q: Why do newly created servers take a long time to become active?

Normally, servers should be fully active within a few minutes, but delays can occur due to:

• High demand causing slower provisioning.

• Too many servers being created at once (e.g., creating 100 VMs simultaneously).

• Users deleting servers too quickly before they fully deploy, which can cause failures in provisioning new ones.

Q: Is it allowed to frequently create and delete a large number of servers?

For Hetzner, frequent deletion and recreation of VMs is not allowed as it disrupts IP management and can cause system issues.
For DigitalOcean and Vultr, frequent creation and deletion is allowed, but users should be mindful of usage limits.

Q: What should be done if a server remains in "Initializing" for too long?

If a server is stuck in the Initializing state:

• Refresh the page or click on the server to update the status.

• If it does not change, restart the server.

• If the server still does not respond, restoring from a snapshot may be necessary.

Q: I installed OpenVPN on my server, but I don’t know the username and password. Can you guide me?

A: By default, OpenVPN creates a user configuration file (.ovpn) that contains authentication details. Check /etc/openvpn/ or /home/user/ for the credentials. You may also need to reset the password using passwd if authentication fails.

Q: I bought a server, but the password is not suitable for logging in. What should I do?

A: Ensure that you are entering the correct credentials. If you suspect the password is incorrect, try resetting it from your VPS control panel or use SSH key authentication if available.

Q: My server is not rebooting. What could be the reason for this issue?

A: Possible reasons include:

• High CPU/memory usage preventing the system from shutting down properly.

• A corrupted file system. Run fsck on boot.

• Cloud provider restrictions or issues. Try rebooting from the provider’s control panel.

Q: I cannot connect to my server via SSH. What should I check?

A:

• Ensure the server is running.

• Check firewall rules (iptables -L or ufw status).

• Verify SSH service is running (systemctl status ssh).

• If using a cloud provider, check if the correct security group allows SSH (port 22).

Q: Can I link my Iranian server's IP address to a domain?

A: Yes, but some registrars may restrict Iranian IPs due to sanctions. You can use Cloudflare as an intermediary DNS service.

Q: Is there a way to set up a domain to be used with multiple servers?

A: Yes, using DNS load balancing or a reverse proxy like Nginx. However, Doprax currently allows a domain to be assigned to only one server at a time.

Q: I have a server with 4 vCPU, 8GB RAM, 80GB disk, and 20TB traffic. Can I extend the RAM and storage?

A: This depends on the provider. Some allow live upgrades, while others require a migration to a new plan. Check with your cloud provider’s documentation.

Question: Can I frequently create and delete large numbers of VMs in Hetzner?

Answer: No, Hetzner does not allow frequent creation and deletion of large numbers of VMs, as it disrupts the system and IP management. It is recommended to plan resource allocation carefully to avoid issues.

Question: What should I do if my Hetzner server’s IP gets blocked by Iranian ISPs?

Answer: Instead of deleting and creating a new server, you should change the IP. Hetzner allows changing the IP for a small fee. This is a more efficient solution than deleting and recreating a server.

Question: Besides Hetzner, which other data centers allow IP changes?

Answer: Currently, only Hetzner supports IP changes. Other data centers do not have this option, and you will need to create a new server to get a different IP.